Our Pact for Petals

At The Gilded Petal, we’re passionate about bringing beauty to your life with every bloom. These Terms of Service are our promise to keep your experience as vibrant and seamless as our flowers. By engaging with our services, you’re joining us in this blooming journey. Here’s what that means.

1. Welcoming You to Our Garden

Our website, services, and blooms are crafted for your joy. By browsing, ordering, or contacting us, you agree to these terms, which form the roots of our relationship. We’re here to make every moment blossom, and these guidelines ensure we do so fairly.

2. Ordering Your Blooms

Every order is a chance to create something special. When you place an order, you agree to:

  • Provide accurate details (name, address, payment info) to ensure your flowers arrive perfectly.
  • Pay the listed price in Indian Rupees, including any applicable taxes or delivery fees.
  • Understand that our blooms are subject to availability, as nature’s palette shifts with the seasons.

We’ll confirm your order via email, and from there, our artisans get to work crafting your floral masterpiece.

3. Delivery with Care

We strive to deliver your blooms swiftly and safely, primarily in Mumbai and nearby areas. Here’s how it works:

  • Same-day delivery is available for orders placed before 2 PM, subject to availability.
  • Delivery times are estimates—nature and traffic can be unpredictable, but we’ll keep you updated.
  • Ensure someone’s there to receive your blooms, as we can’t leave them unattended.

If something goes awry, reach out, and we’ll do our best to make it right.

4. Payment & Pricing

Our prices reflect the artistry of our blooms, shown in Indian Rupees. You agree to:

  • Pay via our secure payment methods (processed by trusted partners).
  • Understand that prices may vary based on seasonal availability or custom requests.
  • Contact us within 24 hours if there’s an issue with your order for a potential refund or replacement.

No hidden thorns here—our pricing is transparent, and we’ll always clarify costs upfront.

5. Caring for Your Blooms

Our flowers are fresh and vibrant, but their longevity depends on care. We provide tips with each order, but we’re not responsible for blooms that wilt due to improper handling after delivery. Treat them with love, and they’ll shine for you.

6. Returns & Refunds

We want every petal to spark joy. If your blooms arrive damaged or not as described:

  • Contact us within 24 hours at gildedpetal@gmail.com with details and photos.
  • We’ll review and may offer a replacement or refund, depending on the situation.
  • Custom orders or perishable items are generally non-returnable unless defective.

Let’s work together to keep your experience blooming beautifully.

7. Our Creative Canvas

Everything on our website—designs, descriptions, and layouts—is our original work, protected by intellectual property laws. Feel free to admire and share, but please don’t reproduce or use our content without permission.

8. Respecting Our Garden

We welcome you to explore our site, but you agree to:

  • Use our services for lawful purposes only.
  • Not disrupt our website or attempt unauthorized access to our systems.
  • Respect the experience of other visitors to our digital garden.

We reserve the right to pause or terminate access if these terms are not honored.

9. Limitations of Our Petals

We pour our hearts into every bloom, but we can’t guarantee perfection in every scenario. We’re not liable for:

  • Delays or issues caused by incorrect delivery details or unforeseen circumstances (like weather or logistics).
  • Indirect damages, such as missed events or emotional distress, beyond the cost of your order.

Our goal is your happiness, and we’ll always strive to make things right.

10. Growing and Evolving

Like a garden in bloom, these terms may evolve. We’ll update this page and notify you of significant changes. By continuing to use our services, you agree to the latest version of these terms.

11. Legal Compliance and Regulations

By accessing and using our services, you agree to comply with all applicable laws and regulations, including data protection standards and online safety protocols. The Gilded Petal operates in accordance with international compliance requirements to ensure a safe and secure user experience.

12. User Responsibilities

Users are required to act lawfully and refrain from violating any local, national, or international laws while using our services. Any misuse of our platform that breaches compliance policies may result in account suspension or legal action.

13. Dispute Resolution and Governing Law

In case of disputes, we adhere to strict legal frameworks and offer fair resolution processes. All disputes will be governed by the laws. By using our services, you acknowledge acceptance of these terms and agree to their enforcement.

14. Contact Information

For questions or concerns related to our policies, please contact us at gildedpetal@gmail.com.